Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

Other mortgage Loan servicing, payments, escrow account Massachusetts

Complaint No. - - -, ASC Executive Resolution Specialist, is deceptive and abusive. I am at extreme high risk of loosing my only and primary home - located at - - -, -, Massachusetts - as a result in how my Transfer of Service is being handled. There is no truth to the information that ASC is providing to -. The Consumer Financial Protection Bureau - ( CFPB ) -/-/2013, dated -/-/2013 issued a guidance for servicers, including and not limited to America 's Servicing Company, in how to address the potential risks to consumers that may arise in connection with transfers of servicing. The CFPB explained in the article that servicing transfers are common, and may occur in several ways. I have 2 questions to be answered : 1. What Process of Service Transfer did America 's Servicing Company use? ( Please Prepare and Submit an informational Plan ) 2. Why, as the consumer, am I not aware of your procedure? ( Please prepare and submit an informational statement ) - is under the assumption that the Service Transfer is complete. Documents enclosed.