Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Other mortgage Loan servicing, payments, escrow account Arizona

Our - mortgage was purchased by DiTech Financial. Every payment we made was on time. The HUD government entity - paid off our loan on - - to DiTech. And DiTech told us a refund check for our escrow in the amount of $640.00 was mailed to us on - -, 2016. As of today 's date we have received nothing. We called DiTech on -/-/16 to make sure the check had indeed been sent out and the customer service rep, -, in - - assured us that the check was sent out on -/-/16, and she verified our address that it was sent to. She said the escrow department was located in - - -. She asked us if we would like her to put a stop payment on the check and have it re-issued. We told her we would be willing to wait one more day, and if it had n't come we would then call back and have a stop payment and re-issue done for us. On -/-/16 there was no check in the mail so we called to have the check cancelled and re-issued. We asked if they would expedite it for us since we are


# -, Supervisor. We asked her if she could expedite the check since we were needing it for an upcoming payment and she proceeded to tell us basically that we are SOL. She was not willing to cancel the check and have it reissued without us waiting another 30 days. She would not tell us the bank nor the check # that the supposed check that was supposedly sent to us was issued on. She told us that they did not have an Escrow Dpt. for DiTech Financial, that everything was done through Customer Service. She refused to verify that a check was even sent and said she was unable to do anything to help us. She said that what the - customer service reps. told us was not true, and that they should not have said that to us. We contacted the HUD Government Offices of - and they gave us your name, and said to file a complaint immediately. So, we are doing so. We appreciate any help you can give us, because it is obvious that DiTech does n't care if we receive the check or not. We are attaching a letter that we had received from DiTech, dated - -, 2016, the day they claim our refund check was mailed. We received that letter in - days so had the check been sent that day we certainly would have received it by now, - days later. The letter they sent us was a breakdown of our escrow showing the refund we are to receive. DiTech 's phone # is -. This is all the information we have for you. Our government - Representative 's information is : Administration of Resources and Choices, HUD Certified Housing Counseling Agency, Financial Counselor is - -, Phone # -, - -. Thank you again