Citizens Financial Group, Inc. Money Transfers Complaint

Citizens Financial Group, Inc. Money transfers department,

International money transfer Other transaction issues Massachusetts

I have recently initiated an International Wire transfer ( - ) in my bank by filling in the Foreign Wire Request Form. It was accepted by a bank rep. It was on - -. Date the transfer should have been available to recipient is - -. As of today, the transfer has n't still reached them. In my bank they say the transfer is complete now. They called to double check the last name of the recipient saying their correspondent bank have probably made a mistake there. Yesterday, I asked them to open an investigation request to check the current status of the transfer.