Capital One Credit Card Complaint

Billing statement

Capital One Credit card department,

Billing statement Florida

For my monthly statement with the due date -/-/2016 ( - - through - - ), the new balance was $3000.00. However, Capital One then reported my balance being $3100.00 without notice and added a $59.00 membership fee also without notice, seemingly attempting to put my card greatly over the limit, which brought my credit score down from - to - within the FICO reporting months of - 2016 to - 2016. I have paid $100.00 and the minimum was $97.00. These are unfair practices by Capital One. The should at least warn me when they will add a membership fee.

Capital One customer in Florida
Jun 09, 2016

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with monetary relief

Consumer disputes how Capital One handled their complaint

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201611/201602.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneBilling statement1.1%55.4%23.2%9.0%2.6%8.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling statement0.5%53.6%29.3%6.6%3.9%5.4%0.5%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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