Great Lakes Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer don't agree with fees charged

Great Lakes Student loan department,

Non-federal student loan Dealing with my lender or servicer Don't agree with fees charged Ohio

The loan was with Great Lakes I paid they transferred to another agency now they transferred to malt her agency o ca n't get any info I get no bills and they keep taking taxesi called the - collections they said another has it I have no info!

Great Lakes customer in Ohio
Jun 07, 2016

* Source: CFPB Complaint Database

Great Lakes response to complaint:
Closed with explanation

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How Great Lakes handles Dealing with my lender or servicer complaints

Created with Highcharts 4.2.3Great LakesComplaint HistoryComplaints2/20143/20144/20145/20147/20148/201410/201411/201412/20143/20154/20155/20156/20157/20158/20159/20151/20166/20168/20169/201610/201611/201612/20161/20172/20173/20174/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Great LakesDealing with my lender or servicer98.0%1.0%1.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.1%9.6%0.7%6.3%81.6%1.9%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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