PNC Bank N.A. Bank Account Or Service Complaint

PNC Bank N.A. Bank account or service department,

Checking account Problems caused by my funds being low Virginia

I reached out to multiple parties at PNC Bank for 2 issues without any success : 1. $300.00 new account bonus ( get a different story every time ) 2. Excessive overdraft charges that I can not get any recent response to. The following is more information : $300.00 Bonus I opened a Virtual Wallet Performance Select Checking account with a savings account via a banner ad in - of 2012. The banner ad specified requirements and I met all the requirements. I have been following up for over 4 years now and I get different answers everywhere I go. In 2012, the branch told me to call the - number. They told me that I opened the account in a branch ( - I never visited ) and thus was not eligible. I went back to a branch and was told that sometimes they assign online accounts to branches. I called the - number again and they said there was nothing they could do. I go back to branch and escalate and they have someone from - give me a call. They leave a name and number and no-one returns my


supposed to do that after all this time? Now what is really infuriating ... I never got anyone to respond to this inquiry : overdraft fees that have been applied to my account since opening. I have been charged over $2000.00 in overdraft fees. I think what is most frustrating about the overdraft fees is that PNC has overdraft protection ( that I was never told about until my last conversation a month ago with a rep ). I have called dozens of times and made visits to try and understand the fees and how they relate to Bill Pay, CheckCard purchases, and of course the deposits I make to cover the transactions. While I do n't claim to be the best money manager, I have always moved money to PNC to cover such charges. Also, I 'm confused by the consistency of the messages I get ... in some cases I have the fees refunded, in other situations ( which are the same ) I do n't. I get the line from PNC reps that they can only offer a courtesy refund on charges once a year. But then as I go through my statements, some were refunded well within a year of each other. Also, it seems like I get charged multiple fees on the same day for the same overdraft.