Wells Fargo & Company Mortgage Complaint

Other mortgage Loan modification,collection,foreclosure

Wells Fargo & Company Mortgage department,

Other mortgage Loan modification,collection,foreclosure Texas

Wells Fargo told me they would issue a check for $10000.00 from the insurance proceeds, then they called me back after understanding that the amount cashed by Wells Fargo was greater than $10000.00 and a understanding the contractor WILL NOT start any work until they get the first draft. In fact they could file a lien as you requested they sign a conditional lien waiver for the very amount of the check that you did not send them. I have sustained additional roof and other damage to the home as a result of the games Wells Fargo is playing. You cashed $20000.00 - and are slow rolling out the amount of money that it will take to get started. You should also know that the depreciation will not be available if you guys do n't hurry up and allow this work to get started. Is Wells Fargo going to pay for the additional damage?


In regards to the single point of contact, I provided all documents that i have access to. I have an active IRS Audit going on and can not provide tax returns for 2014 You have every thing else and i know for a fact, Wells Fargo can do an alternative modification considering this situation. Why ca n't i just start making mortgage payments. Why wo n't Wells Fargo not do an in-house modification considering i have given and provided every single document that i have access to and can sent. Please help me understand how other Wells Fargo Customers are getting modifications when Wells Fargo can not get all documents. Can you confirm the only thing your looking for to modify the loan is 2014 Tax Returns. If that is the case they are not available and wo n't be until the Audit is complete. Can you please provide a phone number of someone that can if fact consider this situation and allow me to keep this home? This has and is going on far too long.

Wells Fargo & Company customer in Texas
Jun 03, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with non-monetary relief

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