The Money Source Inc Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

The Money Source Inc Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Tennessee

I received a letter dated -/-/16 from the Money Source ( attached ) saying - key points : We have been attempting to reach you regarding the status of your load. We have been unsuccessful in contacting you using the phone number ( s ) and email address that was provided Please be advised that this is an attempt to collect a debt and any information obtained will be used for that purpose. I called them on -/-/16 at -. I asked the agent why I received this. He said that they were reaching me to try to get my phone number added to my account I asked him if I was past due on any payments, and he said no I asked him what my phone number would be used for, and he said promotions I asked why the language was used, and the agent said it was required I asked why it said that they " have been trying to reach me unsuccessfully, '' when I have no record of such contact and he indicated that this letter means that they have been reaching me. I told him I disagreed with that use of verbs.

The Money Source Inc customer in Tennessee
May 29, 2016

* Source: CFPB Complaint Database

The Money Source Inc response to complaint:
Closed with explanation

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