SunTrust Banks, Inc. Credit Card Complaint

SunTrust Banks, Inc. Credit card department,

Transaction issue South Carolina

I opened a credit card with Suntrust Bank. We agreed on a $2900.00 transfer to my old credit card to clear that balance. However, they made the transfer twice. They did agree to credit me the second $87.00 transfer fee but will not credit my account for the extra $2900.00. They said they ca n't retrieve it so I am responsible for the balance. They suggest I track down and try and retrieve this money and pay the bill.