Bank of America Credit Card Complaint

Bank of America Credit card department,

Advertising and marketing Washington

To whom it may concern, Today I applied for the Alaska - - card over the phone. As expected, I went through a credit approval process by which I assumed I would be given approval for the - card. Upon completion of the process, the customer care associate said I was " approved, '' though she did not state which card I was approved for. When I asked, she stated I was approved for the signature card, but needed to double check. When she double checked she stated I, instead, was approved for the - Platinum card ( which is not even listed on the website ). The credit line was automatically opened upon submission of my application. When a customer calls to sign up for a card, and is placed on hold while his or her credit score is approved, and then told " you are approved, '' the blanket assumption is : I was approved for the card I requested. Luckily, I double checked and asked


opened at this point. When Alaska - advertises - offer, presents information as if the customer is receiving said offer, and then switches the offer at the last possible moment falls under the definition for " Deceptive Marketing and Enrollment. '' The only reason I applied for this card was because it was advertised as - mileage points upon approval, the woman on the phone even stated I would get an additional - points for signing up today. This advertising scheme is precisely what I am reporting. The information for the Plantinum card that I was automatically signed up for is not even easily accessed online. Sincerely, - - -