Nissan Motor Acceptance Corporation Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Nissan Motor Acceptance Corporation Consumer Loan department,

Vehicle loan Managing the loan or lease Pennsylvania

On -/-/- I purchased a - - and financed through NMAC. For 5 years ( the length on my loan ), NMAC auto-deducted the monthly payment from my checking account. Last payment was deducted on -. I assumed the vehicle was paid off and have been waiting to receive my title. On Mon., - -, -, I received a call from a Collection Agency that my final payment was never received! They further advised that final payments are not auto-deducted and advised me of the amount due. THIS IS THE ONLY NOTICE I HAVE THAT ANY PAYMENT IS DUE. I never received an invoice or phone call from -! On Wed., - -, - I mailed a check to NMAC in the amount requested of $290.00. Today, - -, -, I received an email that - - posted a change to my credit report because " I fell behind on payments on - of my accounts ''. Please help! I have worked hard to keep my excellent credit score.

Nissan Motor Acceptance Corporation customer in Pennsylvania
May 21, 2016

* Source: CFPB Complaint Database

Nissan Motor Acceptance Corporation response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Nissan Motor Acceptance CorporationComplaint HistoryComplaints3/20126/20129/201210/201211/201212/20121/20132/20133/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/201602.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Nissan Motor Acceptance CorporationManaging the loan or lease88.9%0.5%1.1%9.5%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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