JPMorgan Chase & Co. Mortgage Complaint

Other mortgage Settlement process and costs

JPMorgan Chase & Co. Mortgage department,

Other mortgage Settlement process and costs New York

-/-/16 Purchase offer in the amount the home was listed for, $500.00 deposit, and proof of funds submitted to - ( Listing Agent for the property ) by my - -. -/-/16 - emailed - to inquire as to whether the bank had made a decision in accepting my purchase offer who then informed - that the bank had made a counter offer asking for a $2000.00 deposit be placed on the home. I drove to - 's office that day and made out the additional check that the bank was requesting. -/-/16 - called - to confirm the status of the purchase offer. At this time she was informed that the bank would accept the $2000.00 deposit but only if I agreed to move the closing date from the original -/-/16 closing date on the purchase offer ahead to -/-/16. I


-/-/16 - emailed - inquiring to the status of the updated purchase agreement from Chase. At that time - was still waiting to hear back from Chase. -/-/16 - received the updated purchase agreement and forwarded it to me. -/-/16 I signed and faxed the purchase agreement to - who then faxed it to -. -/-/16 - emailed - after being unable to get he on the phone to inquiring as the the status of the contract agreement. - informed - that I would need a signed contract from the bank by -/-/16 in order to ensure that the funds for closing would be available for the -/-/16 closing date ( In order to withdraw the remaining funds I need a signed contract agreement ). -/-/16 My attorney - drafted a letter regarding my need for a signed contract in order to close and it being the banks responsibility if closing did not occur on the stated date due to their failure to provide documents back in a timely manner to be sent but aside from -, we had no other contacts to forward the email to. - tried several time by phone and emailed - inquiring as to the status of the contract agreement being signed, as well as requesting additional contacts for my attorney to forward the email to. -/-/16 - responded to - 's email stating she had just been notified by the asset manager at Chase that there was a title issue and closing date needed to be pushed back to -/-/16. She also stated that she still did not have a signed contract agreement but had notified the bank of the need for it. She provided the closing attorney 's contact information. -/-/16 - emailed -, - ( Seller 's closing company ) requesting the signed purchase agreement. - responded stating " I have yet to receive the referral for this file but I will let you know if I receive anything. '' -/-/16 - was informed that the closing date now needed to be pushed back to -/-/16. -/-/16 - received an " as is '' addendum reflecting a -/-/16 closing date. This also contained an addendum stating that I, the buyer was to be responsible for " all closing costs '' and stated that this addendum " supercedes # - ''. # - states that " both seller and purchaser ( s ) agree to pay their respective title/escrow/closing costs per local customary practice ''. I questioned this with - and -, as I felt this was an unfair addendum and did not have a full understanding of what it was the bank was trying to do. -/-/16 - spoke with - who informed her that there were no unpaid back taxes on the property and that their were no liens on the property. At this time we are unsure of what exactly the " title issue '' is. - also clarified the stipulations of proposed addendum with - who reported that the seller will pay for real estate commissions and agree to transfer a clean and clear title. - also informed - that they needed the signed contract back promptly. - needs to review the contract before I agree to sign it.

JPMorgan Chase & Co. customer in New York
May 18, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

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