Ocwen Mortgage Complaint

Ocwen Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

I received a letter dated - -, - from Ocwen Loan Services , LLC ( Unique ID No. - ) asking to provide proof of homeowners insurance on a property I purchased in -/-/-. Ocwen owns my mortgage since -/-/- or -/-/-. The property located in Florida is a townhome in a condominium. We 've always had condo insurance which is responsible for any damage up to " unfinished walls '' meaning that kitchen and bathroom cabinets, wall finishing, flooring, stairs, etc. are not covered. Since -/-/- the certificate of insurance issued by the condo association insurance company was enough for the different owners of my mortgage including Ocwen in the last - years. I called the condo insurance company asking to submit to Ocwen the -/-/--/-/- certificate. When I called Ocwen last week to check if they had received the certificate, Ocwen confirmed that they had but that they were asking for additional insurance to cover any additional cost finishing the walls, etc. I asked them to explain why Ocwen had decided to start requesting for additional insurance when for many years the certificate of insurance from the condo association was enough. I was left waiting for a supervisor


was under water. My questions to you are the following : 1 ) Can Ocwen decide to up the insurance requirement from what has been sufficient for many years without a new law backing their decision? 2 ) Can Ocwen purchase this additional insurance without given me enough time to inquiry about the validity of their request? I thank you in advance your kind attention to this complaint and prompt response. -