Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Texas

I 'm filing a complaint against Nationstar Mortgage ( NSM ) for a number of erroneous actions which have forced my home into foreclosure. These egregious actions were imposed onto my loan and NSM, has done absolutely nothing to make a mends since -/-/-. In fact my loan has been forced into a series of modifications due to the original error on behalf of NSM and I 've been forced to do the best I can to pick up the pieces and position my loan back on track.My home was purchased with - - -, on - -, -, with an FHA funded loan, in the amount of -. My taxes and insurance were all included in the monthly payments ; so as long as my payments were being made the responsibilities of tax and hazard insurance disbursements were the responsibility of my custodial mortgage servicer. My policy from - Policy # -, carried an annual premium amount which I was grandfathered into the amount of $960.00, at the time of purchase of my home, Effective - -, - through -/-/-.In fact, NSM was first notified of the policy due date the preceding - -, - and I faxed them


declaration page and the renewal notice which was sent to both myself and NSM. ( See Exhibit A ) In fact, I contacted NSM with my first notice and spoke with someone in the escrow department -/-/-, to be sure this matter was being handled efficiently, especially since I had only recently purchased this home for my family and being a first time buyer in did n't want any issues. Although I was not - about everything surrounding managing a mortgage, I did understand enough to know that all of my escrow was included in my monthly payments. I spoke with a woman which assured me that a check was being disbursed immediately and that I need not worry. I was comforted knowing that I had made the necessary calls to NSM to avoid any disasters with my first home buying experience. Unfortunately, my due diligence was not enough with this situation because -/-/- I contacted -, to make sure that the insurance payment had been received and I was advised that it had not! I immediately called back to NSM escrow department and emphatically demanded that someone make a mends to this situation, because - had informed me the policy would lapse and be cancelled, if payment was not made by - -, -. I called four separate times again to NSM and was told that 7 payments were overnighted to - and all 7 were returned.When I called -, to inquire as to why they were not accepting payments from NSM, they advised me that all - payments had been made after - -, - and the policy automatically was cancelled. Needless to say they could no longer offer me the same rate if they reinstated the policy. I was completely devastated at this point because -, stated that they could not offer me the same rate and nowhere near close to the premium of $960.00 which I had started with in -/-/-, at time of purchase. I fought tooth and nail with NSM and ASI to correct this mistake and no one from either - or NSM gave - hoots about what had occurred. - had failed to make timely disbursements to my hazard insurance carrier -, and my policy cancelled along with the lowest annual cost of $960.00. -, then force placed my loan into a policy which carried an amount of $5400.00 annually.