Ocwen Debt Collection Complaint

Mortgage Taking/threatening an illegal action seized/attempted to seize property

Ocwen Debt collection department,

Mortgage Taking/threatening an illegal action Seized/Attempted to seize property North Carolina

Last week we contacted Ocwen regarding the account and the status of an upcoming foreclosure sale. The customer service rep for Ocwen stated that there was no sale pending and that information was being reviewed on a notice to correct an error. The representative talked about is going online to complete modification paperwork. When we went to Ocwen online we found that Ocwen already had some type of workout plan under review. I setup another appointment with a relationship manager to check the status of any workout or alternative to foreclosure that was under review by Ocwen. The scheduled appointment was held at - today - -, 2016. The relationship manager stated that there was no pending sale and that modification documents would be sent out. Prior to the - meeting the law office representing the trustee sent an email at - stating that they were informed by Ocwen to proceed with the sale scheduled for Friday - -, 2016 at -. While on the phone with Ocwen, I was not aware that the attorney had emailed a conflicting status. Ocwen has not responded to the notice to correct the error that was sent around - - 2016. Ocwen did send a letter stating that they will respond to the notice. Also Ocwen did not provide the status of what they reviewing as an alternative to foreclosure.

Ocwen customer in North Carolina
May 17, 2016

* Source: CFPB Complaint Database

Ocwen response to complaint:
Closed with explanation

Consumer disputes how Ocwen handled their complaint

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Contact Ocwen

(561) 682-8000
1661 Worthington Rd Ste 100
West Palm Beach FL 33409

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