DFC Global Corp Payday Loan Complaint

Payday loan Payment to acct not credited payment to acct not credited

DFC Global Corp Payday loan department,

Payday loan Payment to acct not credited Payment to acct not credited Florida

I applied for a payday loan on -/-/- from The Check Cashing Store. The website said repeatedly that the money would go " right to my account. '' After the loan was approved, a message appeared on the site saying that the money would be in my account within 48 hours. I spoke with several people in the company and was told different answers each time. When I asked to have the loan cancelled, I was told that that was not possible because the loan was " in progress. '' When I spoke to - in the " complaint department, '' I was told that someone from the payday loan dept would call me back within 1-3 business days. I did manage to reach her myself. She stated that the loan was not approved for 24 hours and then it was up to the bank to decide when to deposit the money. According to this information, it is not really the Check Cashing Store 's fault that the money is not in my account, it is the bank 's. Had I known any of this up front, I would have driven the short distance to the store and taken the money to the bank myself. It is 4 days since I was given the " loan '' and the money has not appeared. My bank account has accrued more than $200.00 in overdraft fees at this point. The Check Cashing Store 's online description is a distortion of the facts. Consumers are not given vital information about the process in advance of the approval. In reviewing the documents I signed, I find no information detailing the delays. In fact, it states that my loan was funded on -/-/- and that interest would start accruing on -/-/-.

DFC Global Corp customer in Florida
May 14, 2016

* Source: CFPB Complaint Database

DFC Global Corp response to complaint:
Closed with explanation

Consumer disputes how DFC Global Corp handled their complaint

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