Amex Credit Card Complaint

Amex Credit card department,

Closing/Cancelling account Virginia

American Express cancelled our - American Express credit card account, but did not disclose that we would lose the cash rebate we had earned. The week of -/-/16, my wife had called to cancel the American Express - Credit Card. She was told by a customer service representative that we could apply our cash back rebate of about $15.00 to our final bill or we could receive it as a check. My wife was not able to complete the transaction because she was not the name on the account. I called American Express on - -, 2016 to cancel the account. The representative cancelled the account before I asked about the cash back rebate. At that point in time she told me that the only way - could get the cash back rebate was to enroll in the - - program for -. The very reason we were cancelling the - American Express is that we do n't want to enroll in the - - program and were told by American Express in order to not be automatically enrolled we had to cancel by - -. I spoke to a manager who confirmed this information. I told the manager that we had been told we could apply the cash back rebate to our bill and that American Express had not disclosed that we would lose the cash back rebate by cancelling the card. The manager informed me that American Express was opening an investigation and that I could call back and get information in 10 days.