Blackhawk Network Holdings Inc. Prepaid Card Complaint

Blackhawk Network Holdings Inc. Prepaid card department,

Gift or merchant card Managing, opening, or closing account Illinois

Today, - -, 2016, I bought what I thought was a prepaid - card to pay a bill online. I got home and realized it was n't a regular prepaid card. It was a - branded by a company called " PayPower ''. To access the funds and pay my bill, I " activated '' the card ( https : //www.paypower.com- ) and found myself being required to open an account. My cash was now locked into the card and I had to pay my bill so I continued the process, intending to pay my bill and then close the PayPower account.


So I looked around the site for a way to close the account and avoid any fees. There was no information about closing the account so I tried to send PayPower an e-mail. Multiple attempts to use PayPower 's e-mail feature failed. So I called them at - -. After a very long wait, I was told a " ticket '' had to be opened in order to close the account and that I could n't cancel the account without also cancelling the pending bill payment. I asked about incurring additional fees and was told I would n't if I cancelled within -7 days. When the pending payment clears, I was told to call back to cancel the account. I 'm very worried about this. 1. Why ca n't I just cancel this unwanted account? 2. How long can my payment be " pending ''? 3. Why is an " account '' being sold in packaging that describes it as " - Prepaid Card '' in big, bold letters? 4. Why should I be subject to the threat of additional fees in such circumstances?