Barclays PLC Credit Card Complaint

Identity theft / Fraud / Embezzlement

Barclays PLC Credit card department,

Identity theft / Fraud / Embezzlement Ohio

I recived a letter from - - - ( Office of the President ) - -, 2016 about an unathorized rebill on my account. In the letter, she refused to help me. She claimed that I could call to have questions answered. I have called repeatedly and have not been assisted. I have tried to leave messages. I have sent her a letter asking for a call. This is a fraudulent rebill.

Barclays PLC customer in Ohio
May 11, 2016

* Source: CFPB Complaint Database

Barclays PLC response to complaint:
Closed with explanation

Consumer disputes how Barclays PLC handled their complaint

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How Barclays PLC handles Identity theft / Fraud / Embezzlement complaints

Created with Highcharts 4.2.3Barclays PLCComplaint HistoryComplaints1/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Barclays PLCIdentity theft / Fraud / Embezzlement62.5%23.2%14.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageIdentity theft / Fraud / Embezzlement0.2%13.6%6.8%2.6%0.9%17.4%57.7%0.7%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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