Citizens Financial Group, Inc. Bank Account Or Service Complaint

Checking account Account opening, closing, or management

Citizens Financial Group, Inc. Bank account or service department,

Checking account Account opening, closing, or management Ohio

Citizens Bank is closing my account, which I have kept in excellent standing, because they found I invest in -. I have a business account, which generates plenty of fees for them, especially wires. I send frequent wires to - in new york to buy -, which I invest in short-term. I buy it low, and then sell it higher than what I bought it for. I am registered with fincen and comply with all regulations for the state of Ohio and the USA. I have an anti money laundering policy and it is strictly enforced. I have a - company as well that uses the same account. What happened was I had asked if I could deposit cash into the atm late at night and the tellers said there should n't be a problem with even large amounts. So I deposited maybe - to - - via the atm a few nights in a row, all at


to close my business account, and my personal account too! I never even used my personal account for - or anything. Also when it came time to sell my -, I was very careful with this account. I gave out the information to no one. Only I or my employees deposited into this account. We only accepted cash, money orders, and some checks. We tried to positively ID all our buyers for the - and maintained an - log. We even filed a SAR on a suspicious person. We maintain a relationship with local and federal law enforcement as well. They gave me ZERO days to find a new bank. They deactivated my atm/debit card immediately. They want me to get my funds immediately. Most other banks give you - three weeks to find another account. I have had numerous banks close my accounts for investing in -. There hardly any banks left for me to go to now. This is totally unacceptable, to be discriminated against for investing in -. These banks should work with investors in - and coach them on how they should treat their accounts instead of simply closing them and suspending all services without giving the customer any time to move. And to close my personal account which was n't even used is also totally unacceptable. This is for my accounts ending in - and -. - - - - - - - - - - -

Citizens Financial Group, Inc. customer in Ohio
May 10, 2016

* Source: CFPB Complaint Database

Citizens Financial Group, Inc. response to complaint:
Closed with explanation

Consumer disputes how Citizens Financial Group, Inc. handled their complaint

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