JPMorgan Chase & Co. Consumer Loan Complaint

Vehicle loan Shopping for a loan or lease

JPMorgan Chase & Co. Consumer Loan department,

Vehicle loan Shopping for a loan or lease Illinois

I went into - - on -/-/- to test drive a - Mazda 3, the dealership never disclose their relationship with Chase Bank. The dealership was in a rush to sell me a car. The salesperson - - called me everyday for about 2 weeks. I spoke with - from Chase and she told me the dealership was suppose to tell me that I would have - inquiries instead of -. I wanted to get my private student loans consolidated but due to number of inquiries by this dealership, I ca n't do anything. This is unfair to me. The finance - from - never disclosed that it was a part of Chase. I am client of - - - and they advised the dealership should have told me that. I had - inquiries from -, it also affected my credit score. I also sent over the inquiries to the general -, - - as proof. I do n't think its fair because I really need to consolidate my private loans to get a good rate. - misled me because they did not disclose all of the information to me. I was told by - - Firm where I am


I did have a recorded conservation with - telling me that the dealership should have told me this information. I was sent a copy of my permission to have my credit pulled but I never received an answer as to why my credit was pulled - times and I was never told about it plus I was never told the actual loan was approved by Chase. I was misled by -, I also have proof that - -, sales consultant for - called me everyday for - weeks ( I have a copy of my phone records ). I will continue to complain until this resolved, I have - inquiries on my credit report. This is unfair.

JPMorgan Chase & Co. customer in Illinois
May 10, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Consumer disputes how JPMorgan Chase & Co. handled their complaint

Created with Highcharts 4.2.3JPMorgan Chase & Co.Complaint HistoryComplaints1/20163/20164/20165/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan Chase & Co.Shopping for a loan or lease100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageShopping for a loan or lease1.8%86.5%1.3%7.8%0.2%0.7%1.0%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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