Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account District of Columbia

I wo n't bury the lead ; Wells Fargo lost $20000.00. In -, I refinanced my mortgage with Wells Fargo and wrapped about $20000.00 into the mortgage, keeping the line of credit open. ( Credit limit ; $20000.00 ) Since then I drew $5000.00 on the account. To my horror, I received a letter two weeks ago that my account was in default, I was over my credit limit and that the balance due was $25000.00 ( impossible since I had just paid down $20000.00 ). I assumed this was a simple clerical error that could easily be resolved. However Wells is insisting it wired the - to my title company. Why they would do this I do not know. However, they have been unable to provide a wire transfer number and my title company has not received the money. I have spent at least an hour on the phone every day for the past 10 days. The lawyer at the title company has done the same and yet every time we call we get a clueless customer service person who promises to open a ticket. This is a most urgent concern since Wells claims I owe $5000.00 by - - or the account will be in default.