Wells Fargo & Company Mortgage Complaint

Reverse mortgage Application, originator, mortgage broker

Wells Fargo & Company Mortgage department,

Reverse mortgage Application, originator, mortgage broker Michigan

In 2005, - - received an advertisement from Wells Fargo Bank offering her a chance to participate in a " Special Government Program '' which allowed her tax-free money, " plus you wo n't have to make a payment for as long as you live in an own your home ''. She was left with misimpressions about the product. She was confused about the reverse mortgage being a loan, left with a false impression that it was a government benefit that would allow her to stay in her home for the rest of her life. The ad was incomplete/and or contained inaccurate information.

Wells Fargo & Company customer in Michigan
May 02, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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