Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Checking account Deposits and withdrawals Florida

On - - 2016 I mailed a deposit to Captial One Bank in their postage paid envelope, with my deposit slip, and a check for - made payable to me. On - - 2016 I received my - statement and the deposit was not on the statement. Today is - - and I have called them numerous times over the past four weeks, sent faxes, and still nothing has been resolved. My last conversation, today was they want me to resend the fax. It was lost due to the flooding in -. They will not accept an emailed document. I am turning this over to the CFPB as I am getting nowhere fast trying to resolve this on my own. I need help getting my money back. They cant seem to tell me where my money went or how they plan to correct it. All they can do so far is give me a huge run a round and it 's been almost 30 days since I notifed them of their error.