Capital One Credit Card Complaint

Capital One Credit card department,

Delinquent account California

I became delinquent on my account while I was in - for - treatment. Because of my condition I had a very hard time keeping my bills straight. During my 5 months of - my father and grandfather died. I was under so much stress and fighting for my life. Once I discovered my account was delinquent I contacted Capital One and paid my account IN FULL. I spoke with them about what had happened. They agreed to not report my late payments. They closed my account and opened a new one. However, they have NEVER stopped reporting the negative account even after the assured me they would stop. In fact, for months they were reporting - accounts - both negative! For over a year I have been sending them letters and they refuse to address the phone conversations I had with their employees.