U.S. Bancorp Credit Card Complaint

Other

U.S. Bancorp Credit card department,

New Jersey

Us bank is denying me my welcome bonus offer on a credit card. Us bank customer service is horrible they are not giving me information i need about my account and they are not posting my payments to my account, yet they are taking my money. I opened a credit card account with usbank back in -. After spending a few thousand dollars on the account they shut me down as a credit risk. All I did was utilize my credit line. Nothing changed on me credit report before I applied and after. They just dont want to give me the bonus.


in and they keep on transferring the call the -, the credit analyst who originally shut down the account and put it in restrain. The - customer service reps ca n't get it straight that I am not calling about the restrained rather this fraud block. I am trying to figure out what happened to all the payments on made on the account. I made payments and they seem not be reflecting on the account. I need to know what 's going immediately. It appears the payments I have been making have not been credited to my account and as a result I have made more payments and by now I should have a large credit balance. However there is no one I can speak to. Sincerely Yours, - - CC # - Phone number -

U.S. Bancorp customer in New Jersey
Apr 28, 2016

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3U.S. BancorpComplaint HistoryComplaints12/20112/20125/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20154/20166/20169/201611/20161/20173/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3U.S. BancorpOther55.3%15.9%25.9%1.2%1.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther0.1%13.5%3.8%1.9%0.8%13.1%66.1%0.7%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
andrew.cecere@usbank.com
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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