Consumer Portfolio Services Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Consumer Portfolio Services Consumer Loan department,

Vehicle loan Managing the loan or lease Pennsylvania

I have a car loan through Consumer Portfolio Services. I signed the loan paper through the car dealership to pay the car off after a certain number of payments. However, I do not understand how this company works. Each time I make a payment they change the amount of money that they take of the amount of the loan and how much they charge in interest. For instance one month they took off $58.00 the principal the next month they took of -, the next month $140.00, then another month $0.00. At the rate this is going I will never pay off this car loan. I feel as though I am a victim of predatory lending. Also, twice I had an issue making a payment. I set up automatic payment to be drafted out of my bank account online. It was never drafted out of my account when I set it up to come out so I had to go online and make a manual payment which cost approx $7.00. Then recently I made an online payment with an e-check and the check was returned. I went back into my email to check the confirmation and I noticed that under the account number it had for my bank account it had my husbands social security number. There is no way I would put my husbands social security number in for my bank account number. I feel like I have been set up twice to have my payments not go through twice and have to pay a fee. I am extremely unhappy with this company.

Consumer Portfolio Services customer in Pennsylvania
Apr 27, 2016

* Source: CFPB Complaint Database

Consumer Portfolio Services response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Consumer Portfolio ServicesComplaint HistoryComplaints7/201210/20121/20134/20135/20138/201310/201312/20133/20144/20146/20147/20148/20149/201410/201411/20141/20152/20153/20155/20156/20157/20158/20159/201510/201511/20151/20163/20164/20165/20166/20160246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Consumer Portfolio ServicesManaging the loan or lease88.7%8.5%1.4%1.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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