U.S. Bancorp Prepaid Card Complaint

U.S. Bancorp Prepaid card department,

General purpose card Managing, opening, or closing account Oregon

In middle of - 2016 someone committed fraud on my account. - says that my card was - swiped in - for $330.00. I went through thr dispute process and was granted the money back. When the fraud occured, my address was to my - in california. I had just moved to -, or. I was told that i can not update my address until 30 days after fraud. I tried to forward mail from my -, but the replacement card that they were sending can not be forwarded. So i called over and over again to customer service to find out how to get my address updated and my card sent to new address. They gave me a fax number to fax paperwork to, I have had U S Bank branch managers send the info into the fax line amd received several confirmations that the fax was sent on multiple days, times and from different bank locations over the last 3 weeks. After 3 weeks of customer service telling me that they did not receive anything I demanded that they give me an alternate way of sending paperwork because their fax obviously does not work. They now gave me an email. I had the branch managers at the king city location send my paperwork multiple times and cardholder services still claims to have not gotten my paperwork. I have had different supervisors trying to find my information and nobody can. Supposedly the fax line is operational, and supposedly the email address is as well. If - of these were operational, i should have receibed my new card by mail at least two weeks ago. Now i can not buy food for my pregnant wife, i can not buy prenatals for my - wife, and i can not pay rent to keep a roof over the heads of my wife, - month old son, and my new child on the way. I want my card, my money, and i want to be compensated for my losses and damages and pain and suffering.