Bank of America Credit Card Complaint

Bank of America Credit card department,

Application processing delay Alaska

On - -, 2016 a final payment for the credit card debt was processed by Bank of America for $5200.00 along with a handwritten note on the reimittance to close the account BEFORE the annual fee would be charged in the following month. The instructions were NOT followed and the account was charge for an $75.00. I have tried to call them to ask them to read the note, refund the $75.00 and close the account. they have refused. I believe this is clear example of the misleading practices by bank of America in an attempt to generate more income off of consumer eventhough they have been instructed to close the account before the fee. This appears to be very similar to the technique of delaying payments in order to generate fees.