Amex Credit Card Complaint

Billing disputes

Amex Credit card department,

Billing disputes Ohio

I made a purchase using my AME- credit card that went thru my paypal account. The services provided were not provided and I asked the merchant for a refund. The merchant responded that they would provide a refund as soon as possible and did n't follow through. I put the charge in dispute and expected AME- to credit the charge. Now AME- is ignoring my documentation and telling me it is up to the merchant to provide me with a credit.

Amex customer in Ohio
Apr 24, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

Consumer disputes how Amex handled their complaint

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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