Barclays PLC Credit Card Complaint

Identity theft / Fraud / Embezzlement

Barclays PLC Credit card department,

Identity theft / Fraud / Embezzlement Florida

On - a fraudulent transaction occurred for the amount of $880.00 on my credit card at - # -, -, FL. I was notified by - - Statement ( - ) in my - -, - statement advised them. On - I was advised by - the charge had been denied and had spoken with a -. On -. - my - statement arrived with the aforementioned charge still on the account plus fees and interest charges, totaling $930.00. - -, - - email advised a minimum payment of $56.00 was due on card -. - -. - I contacted - -, -, and she advised Case # - was assigned by the Fraud Dept. My - -, statement arrived with a balance of -, credit of $890.00, a fee charge of $2.00 and $40.00 balance remaining. Called - and the advised not to pay. - -, - statement is $40.00 balance, fees charged $29.00, balance $69.00. - -, statement same data. - - statement balance $69.00, $29.00 credit, Fees charged $54.00, balance $94.00. Called - - -, -, to -, concerning balance now at $13.00 and would be removed by Monday. Other contacts - -, -, - ( phonetic ), ID, -, and advised account would be cleared as well as the - credit bureau. - -, - sponke to -, ID - and she advised account would be cleared and the credit bureaus. Apr -, - - ID # -, - balance will be indicated on account. - -, - statement recieved balance of $94.00 and on thier web site. - -, FICO score of -, -, - reduced to - in - -. So far - has not corrected this problem and I have detailed documents of all statement. - has charged meet $15.00 to - replacements card that I did not order express shipping which adds insult to injury with company.

Barclays PLC customer in Florida
Apr 22, 2016

* Source: CFPB Complaint Database

Barclays PLC response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Barclays PLCComplaint HistoryComplaints1/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Barclays PLCIdentity theft / Fraud / Embezzlement62.5%23.2%14.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageIdentity theft / Fraud / Embezzlement0.2%13.6%6.8%2.6%0.9%17.4%57.7%0.7%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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