BBVA Compass Bank Account Or Service Complaint

Checking account Using a debit or ATM card

BBVA Compass Bank account or service department,

Checking account Using a debit or ATM card Florida

On - -, 2016 I was charged a total of $680.00 by - car rental agency. My final charge per my rental contract was only $230.00. After being unable to reach a resolution with the merchant I contacted my bank for assistance. They have been of very little assistance thus far and have yet to reach a favorable conclusion regarding my overcharges amount.

BBVA Compass customer in Florida
Apr 22, 2016

* Source: CFPB Complaint Database

BBVA Compass response to complaint:
Closed with explanation

Consumer disputes how BBVA Compass handled their complaint

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How BBVA Compass handles Using a debit or ATM card complaints

Created with Highcharts 4.2.3BBVA CompassComplaint HistoryComplaints3/20124/20125/201210/201211/20121/20133/20136/201312/20131/20143/20144/201411/20141/20152/20153/20155/20156/20158/20159/20152/20164/20166/20167/20168/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BBVA CompassUsing a debit or ATM card66.7%18.2%3.0%3.0%9.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUsing a debit or ATM card2.7%63.3%24.6%4.4%1.5%2.1%1.2%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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