PNC Bank N.A. Mortgage Complaint

PNC Bank N.A. Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Maryland

On -/-/16 I made the last payment on a PNC home eqity line. It was due that day, and although the closing on my house was -, I would have been delinquent if I did not pay by the -. I assumed this would be returned to me on the - at closing. PNC did not post my payment by the -. My wife mistakenly made an additional automatic payment of $2000.00 of on -.


I was told by - - that no check had been sent, but the account close out would be processed on - and after 10 business days they would send a check. I asked why 10 days. The answer was " PNC policy. '' A check did arrive and I deposited it on - in my - - account. On - the check was bounced. PNC stopped the check. I do n't know why. They apologize but they can not explain what happened. I 've spoken to - - and he said he would find out why it was stopped, and told me another check had been sent right after they first check had been stopped, which was before I deposited it. I have subsequently spoke with - - ( she seems to be an executive at PNC ) who called me on - to apologize and said she would investigate. She promised a return call to follow up in a day or so. She has not called and has not returned my phone calls for the last two days. The replacement check has been " in the mail '' now for about three weeks. They own me $5100.00. There is no dispute about the amount or that it is owned to me. But PNC will not pay. In addition to a lot of time that I feel PNC should compensation me for about $50.00 in $49.00 in - - charges associated with an overdraft that PNC caused and a $12.00 charge to me for the stop payment. In my profession I bill hourly and this is lost billed hours - probably four hours so far. That 's about $2000.00 at my billing rate. Contact information for persons noted above : - - - Financial Consultant PNC Bank - P - F - C - - -- - - - - - - - - -