Caliber Home Loans, Inc Mortgage Complaint

Caliber Home Loans, Inc Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Colorado

To Whom It May Concern, This letter is to inform of misconduct and poor business practice on the part of our mortgage company, Caliber Home Loans. Three years ago, new to the area, we chose Caliber as our mortgage company on the advice of our realtor. At the time they had an office locally where we could have any questions resolved without incident. Our checks were due on the first of the month but not considered late until the - of the month. In - 2016, we received word that Caliber Home Loans was incorporated and we were to hence forth send our checks to - Texas. The local office was closed. On -, - 2016, I received a call from a representative of Caliber stating my check had not arrived.


The man assured me they had not received it and ask me to stop payment on the check and wire their payment. I drove straight to - - - - - ( FCU ) and requested a stop payment on my check. While in line at the FCU to wire the funds I checked my Caliber account on my phone and lo and behold the check had been received. I immediately returned to the bank officer and cancelled the stop payment and returned home and called Caliber to inquire about the payment. They confirmed receiving the check. Two days later Caliber called back and stated they had not received my check. I explained in detail what had occurred and they at first suggested the check had insufficient funds and then after heated discussion suggested the check was a " stop payment. '' I contacted my - and they assured me no one had ever attempted to deposit my check. I again contacted Caliber demanding to speak to a manager and expressed concerns about the company 's accounting practices endangering our credit rating. She was very rude, offering to email me a link to -. I suggested that perhaps she needed the credit counseling. She finally informed me that even though they had never submitted the check for payment it had ( inadvertently I assume ) been stamped " stop payment '' and they would require another check and assured me my original check would be returned to me ( it never was ). She also assured me the incident would not be reflected on our credit. I complied and sent another check for my -/-/- payment and the next day sent our -/-/- payment early to avoid repeat confusion. Last week we received word from a credit agency that our credit rating ( both in the - 's ) was compromised by a complaint from Caliber Home Loans. I urge you to investigate Caliber 's business practice and chastise them for their wanton disregard of their customers and insist on having our credit rating restored to its former state. Yours Respectfully, - -