AES/PHEAA Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer need information about my balance/terms

AES/PHEAA Student loan department,

Non-federal student loan Dealing with my lender or servicer Need information about my balance/terms Texas

First, I was given a private loan for $21000.00 that immediately started accruing interest, even though I was n't going to start making payments on it for at least 4 years. Why on earth is that legal??? Second, the bank that issued that loan has since sold it off to American Education Services. I 've been paying this loan for almost 3 years, yet my balance is still higher than the amount I borrowed, AND the principal plus unpaid interest is $6300.00 less than my current balance. So what exactly do I owe besides principal and unpaid interest? Also, since AES has purchased my loan from my bank, my interest rates have increased 4 TIMES IN LESS THAN 1 YEAR! I have all of the documentation needed, if you would like me to provide that.

AES/PHEAA customer in Texas
Apr 14, 2016

* Source: CFPB Complaint Database

AES/PHEAA response to complaint:
Closed with explanation

Created with Highcharts 4.2.3AES/PHEAAComplaint HistoryComplaints12/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/201610/201611/201612/2016010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AES/PHEAADealing with my lender or servicer82.2%3.9%9.6%4.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.7%81.6%6.3%9.6%1.9%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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