Capital One Consumer Loan Complaint

Capital One Consumer Loan department,

Vehicle loan Managing the loan or lease Florida

On - - I paid off my wife car over the telephone with Capital one auto finance and they ACH the payment from my bank account. 4 months later I was checking my credit history on my capital one phone app and it showed me owing a balance $270.00 I immediately contacted capital one cutover service and after 3 hours of them hanging up the phone on me I finally was able to reach - ID # - and he was the only one who showed me respect and was sincere in trying to help me. He gave me his extension number of - he also connected to the president hotline and I talked with - ID # - and she said they would look into it and contact me back before - and she did. She told me that a supervisor listen to the recording of my payoff from - and that I was - correct and the issue would be handle ASAP and the negative remarks would be removed from my credit report and that I would not owe anymore money for my car since I paid it off in -. I asked why was I never notified and it took me calling four months later and she could not answer that question. I also asked if I would receive my title she said yes. Today I received and letter from capital one auto finance that said notice of strict enforcement of contract rights defending $270.00 from me or my car will be repossess. I think this serious abuse of Captial one trying to bully me and it 's not fair. Please look into this matter for me. Sincerely - -