Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Savings account Deposits and withdrawals Virginia

I deposited a check for $1900.00 on - -, 2016. On - -, I was told clearly by -, a teller at Bank of America at - - - - -, -, VA -, - that the check had " no hold '' and cash was available. I told her that this was related to an online ad, and I had to know for sure that the check had cleared and was definitely legitimate. I asked her a second time, is the money definitely and permanently in my account so I could proceed, and she said yes. However, on - -, the $1900.00 was taken out of my account. Apparently Bank of America did not follow the right procedure for clearing the check, and then took money away from my account that was definitely mine. Based on an - - conversation with the branch manager, - -, the branch did not violate OCC guidelines regarding clear communications with customers in explaining the difference between funds available and a check being verified. They had followed those guidelines. Instead, Bank of America 's corporate office had erroneous information in the database about the check being cleared. The branch reported that the check was definitely cleared because that was the information they had.