Capital One Credit card department,
On -/-/16 I spoke with a representative at Capital One resolutions department that offered me a settlement on a very old charge off account from many many years ago. - representative assured me that if I paid the $840.00 settlement offer, then the balance would be considered settled in full and would be updated with the - credit bureaus to a $0.00 balance. I made the settlement payment on -/-/16. This week my account was updated with the credit bureaus to a $280.00 balance. This is not correct. This needs to be updated to a $0.00 balance as promised.
Capital One customer in Texas
Apr 07, 2016
* Source: CFPB Complaint Database
Capital One response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File Complaint| Website | http://www.capitalone.com/ |
| Phone | (703) 720-1000 |
| [email protected] | |
| Address | 1680 Capital One Dr McLean VA 22102 |
| Capital One | |
| Capital One |
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