Arvest Bank Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Arvest Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

My mortgage servicing was recently transferred to Central Mortgage Company. They are charging me a $5.00 fee to make one-time payments online. This is an unusual and unfair practice, especially in 2016 in which all banking and payments are done online electronically! In my loan documents, it was stated that there are no prepayment penalties. Well, this " fee '' is a penalty, in which if I wanted to make more payments in a month to lower my principle I am being penalized. Please help as this ca n't be an acceptable practice.

Arvest Bank customer in Texas
Apr 06, 2016

* Source: CFPB Complaint Database

Arvest Bank response to complaint:
Closed with explanation

Consumer disputes how Arvest Bank handled their complaint

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How Arvest Bank handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3Arvest BankComplaint HistoryComplaints12/20111/20123/20124/20125/20126/20127/20128/20129/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20143/20144/20145/20146/20148/20149/201410/20141/20152/20153/20154/20155/20156/20157/20158/20159/201511/20152/20163/20164/20165/20166/201612/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Arvest BankLoan servicing, payments, escrow account88.4%1.2%3.5%7.0%Closed with explanationClosed with monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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