Arvest Bank Mortgage Complaint

Arvest Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

My mortgage servicing was recently transferred to Central Mortgage Company. They are charging me a $5.00 fee to make one-time payments online. This is an unusual and unfair practice, especially in 2016 in which all banking and payments are done online electronically! In my loan documents, it was stated that there are no prepayment penalties. Well, this " fee '' is a penalty, in which if I wanted to make more payments in a month to lower my principle I am being penalized. Please help as this ca n't be an acceptable practice.