BBVA Compass Consumer Loan Complaint

Vehicle loan Managing the loan or lease

BBVA Compass Consumer Loan department,

Vehicle loan Managing the loan or lease Texas

Car was declared a total loss. Insurance called loan ( BBVA ) to get pay off. Pay off was sent in writing to insurance company. Insurance company sent check, loan advised wrong amount and that they made a mistake in the letter. Letter states it is a guarantee.

BBVA Compass customer in Texas
Apr 06, 2016

* Source: CFPB Complaint Database

BBVA Compass response to complaint:
Closed with explanation

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How BBVA Compass handles Managing the loan or lease complaints

Created with Highcharts 4.2.3BBVA CompassComplaint HistoryComplaints3/20126/20124/20137/20138/201312/20131/20143/20144/20145/20146/20148/20149/201412/20141/20152/20153/20154/20155/20156/20158/201510/20154/20165/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BBVA CompassManaging the loan or lease80.6%2.8%13.9%2.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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