Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Washington

I refinanced with - Mortgage. - Mortgage then transferred my loan to Nationstar Mortgage. I was not notified of the transfer until after my - 2016 payment was already electronically taken by - Mortgage. - Mortgage contacted me and advised me that my loan was being transferred to Nationstar Mortgage and that I should be receiving a " welcome package '' from Nationstar advising me of the transfer. - Mortgage indicated that since my loan was in the process of being transferred they would be sending the - 2016 payment to Nationstar Mortgage. This did not take place. I was contacted by Nationstar Mortgage advising me that I had not paid - 2016 mortgage. I told them that I did in fact pay - 2016 and it was paid ON TIME. This fiasco has been going on for over a month. Finally ( with the help of - Mortgage representatives only - nobody from Nationstar would even attempt to help ) the payment was " found '' but I continued to receive notices indicating that my mortgage was past due etc. I have never paid my mortgage late. To add insult to injury a $12.00 " fee '' was added


Even when the payment was " found '' I was never notified by Nationstar that they had " found '' it ; I had to figure that out on my own by going online to my account. Nationstar Mortgage has been disrespectful, unprofessional, and dishonest throughout this nightmare. In addition, it is unsettling to me as a consumer when I wonder where my - 2016 mortgage payment was while it was " missing '' The funds were gone from my bank account but yet they were not applied to my mortgage for a month? Something is not right. Thank you.