Wells Fargo & Company Mortgage Complaint

Reverse mortgage Loan servicing, payments, escrow account

Wells Fargo & Company Mortgage department,

Reverse mortgage Loan servicing, payments, escrow account Minnesota

I applied for a reverse mortgage and was not understanding any of the procedures and most facts. I simply did not understand the ramifications or mortgage satisfactions. I needed to get rid of my mortgage payment as I was unable to make ends meet. I am aware of paying off my home mortgage for $27000.00 which I believed was the mortgage I had. None of my - mortgage satisfaction statements are in this amount. I also have satisfaction of mortgage statements for $30000.00 filed as document loan # - - dated - and recorded - and notarized in Montana on -. There is certificate of satisfaction of mortgage for $33000.00 document # - dated - recording date - ; and notarized - - - Last satisfaction of Mortgage is loan # - NM dated - ; recorded - and notarized in Montana - -. Also included is Schedule of liens for Home Mortgage of $27000.00 and unknown Wells Fargo Bank lien - for $33000.00 of unknown date under schedule of Closing Costs. Dates and amounts of money are not congruent and it seems there has been some error or mischief involved with so many " satisfactions '' of mortgage which


of money. It seems that the amount is way too low. Enclosed also is a reverse mortgage statement of -/-/- and a letter of confirmation of loan payment ; loan # - that has no signature or amount. I have tried to understand the statement, phoned Wells Fargo and others and still do not understand it. I do not understand what has happened to me and need help in addressing the problems I still have with it. I have been suffering from inertia regarding this and am reaching an age where I feel I need my papers in order which they are not. Please help me.

Wells Fargo & Company customer in Minnesota
Mar 31, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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