Amex Prepaid Card Complaint

Payroll card Unauthorized transactions/trans. issues

Amex Prepaid card department,

Payroll card Unauthorized transactions/trans. issues New Jersey

I use AME- serve for transactions as I receive direct deposit on this card. Got into car accident and company - - - had me pay $400.00 deposit until they received payment information from insurance company ( - - ), well the insurance company paid - - - after they sent them an invoice saying they refunded me the deposit.called - auto and they kept giving me the runaround so I filed a dispute with AME- Serve ... I sent them email from insurance company confirming amount paid, receipt where they lied stating they refunded me the money. I have yet to get my money back, finally - calls me back and states they would had given me a cash refund but AME- serve completed a charge back on - -, I really need my money back it 's unfair that no one is giving me my money back even after charge back was completed. Can someone please let me know when I will be receiving my money? that rental has been returned on -/-/- its been over a month. - will not give me my refund now that the chargeback has occurred and I have not heard from Amex Serve in regards to the process. I just want my money not even a provisional credit was given and I have been a customer for a long time with continuous direct deposit

Amex customer in New Jersey
Mar 30, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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