Amex Prepaid Card Complaint

Amex Prepaid card department,

Payroll card Unauthorized transactions/trans. issues New Jersey

I use AME- serve for transactions as I receive direct deposit on this card. Got into car accident and company - - - had me pay $400.00 deposit until they received payment information from insurance company ( - - ), well the insurance company paid - - - after they sent them an invoice saying they refunded me the deposit.called - auto and they kept giving me the runaround so I filed a dispute with AME- Serve ... I sent them email from insurance company confirming amount paid, receipt where they lied stating they refunded me the money. I have yet to get my money back, finally - calls me back and states they would had given me a cash refund but AME- serve completed a charge back on - -, I really need my money back it 's unfair that no one is giving me my money back even after charge back was completed. Can someone please let me know when I will be receiving my money? that rental has been returned on -/-/- its been over a month. - will not give me my refund now that the chargeback has occurred and I have not heard from Amex Serve in regards to the process. I just want my money not even a provisional credit was given and I have been a customer for a long time with continuous direct deposit