BB&T Financial Mortgage Complaint

Other mortgage Loan modification,collection,foreclosure

BB&T Financial Mortgage department,

Other mortgage Loan modification,collection,foreclosure Florida

Our Family owns an automotive repair shop in - Florida. We have served this community since the -. My father in law had a loan with - Bank. FDIC focreced BB & T to take on - bank and thus our loan was now with BB & T. Everything was fine and BB & T even approved a 2nd Loan to the business with my father in laws guarantee. The economy tanked in - - and my father in law fell behind on the payments. In - of - my father in law passed away leaving everything in flux. I have a background in mortgages and specialize in loss-mitigation, so The day he passed away I reached out to the BB & T account manager at the time and his response was " yeah no


to the bank in order to negotiate in good faith. The bank has been silent with the exception of leving our BB & T accounts on - - - -, putting us in a precarious situutation unable to make payroll and our Accounts payable. Since then our attorneys received notice of mandatory mediation secheduled for -/-/- issued through the courts ; BB & T I suppse woke up because in the last two weeks they moved for a motion requesting forclosure decison be completed prior to mediation. We have worked tireslessly for the last two years to bring the company back from the edge of bankruptcy and the shop is doing well. We have emplyees and their families we are considering not to mention the lovely hood of a family that has depended on this business for 15 years.

BB&T Financial customer in Florida
Mar 29, 2016

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

Consumer disputes how BB&T Financial handled their complaint

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