Wells Fargo & Company Mortgage Complaint

VA mortgage Credit decision / Underwriting

Wells Fargo & Company Mortgage department,

VA mortgage Credit decision / Underwriting Georgia

In - 2015, during a 3-way conversation with Wells Fargo rep and - -, WF rep talked about my account information that was outside the realm of what the refi company was asking for. I only gave permission to the WF rep for each question that the - - asked, so there was no need for the WF rep to volunteer any information or say anything unless I gave permission for her to answer the - rep question. Without being asked, the rep talked about my monthly payment and stating the amount that was due and asking when would I be making a payment. The refi person stated that she should not be privy to this information and disconnected the phone call. After this 3-way conversation a yes to refi was turned into a no with no valid reason why refi decision was changed. My complaint is that the WF rep gave out information without my permission and information that was apparently detrimental that lead to my denial of credit. What I want done is to receive monetary compensation from WF for this denial of credit due to incorrect release of information by WF rep.

Wells Fargo & Company customer in Georgia
Mar 26, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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