Flagstar Bank Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

Flagstar Bank Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure New Mexico

I was a victim of Flagstar Bank 's default servicing practices that were identified in your 2014 Consent Decree. I was forced into bankruptcy due to Flagstar. Upon dismissal if bankruptcy, I was to obtain modification from Flagstar, but at the same time the mortgage servicer was changed from Flagstar to - - and I had tremendous problems with - and Flagstar obtaining information related to the terms and conditions of my modification. Even though - - was identified as my mortgage servicer, Flagstar has taken me to court and now wants to foreclose. it has been unclear to me who the current servicer is even though I know that the companies are supposed to give notice when there is a change. I have also noticed that you have obtained a Consent Order against - -. I am nor sure where I stand regarding ether of these Court Orders. At a minimum, I believe that neither company has complied with the terms of the Court Orders. Can you please advise me where I stand regarding the - Court Orders.

Flagstar Bank customer in New Mexico
Mar 24, 2016

* Source: CFPB Complaint Database

Flagstar Bank response to complaint:
Closed with explanation

Consumer disputes how Flagstar Bank handled their complaint

Created with Highcharts 4.2.3Flagstar BankComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20153/20165/20167/201612/20160102030405060Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Flagstar BankLoan modification,collection,foreclosure87.7%0.3%2.5%0.5%7.4%1.6%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure0.2%7.4%6.9%0.6%2.6%0.9%80.5%0.9%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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