Nationstar Mortgage Mortgage Complaint

Other mortgage Loan modification,collection,foreclosure

Nationstar Mortgage Mortgage department,

Other mortgage Loan modification,collection,foreclosure Minnesota

Original Owner ( OO ) bought townhome in -, naming - as - mortgagee. Loan was taken over by - in -. Owner of - mortgage since - - = Bank of NY Mellon ( BANK ), Trustee under a - - -. BANK first filed notice to foreclose on home ( on which no mortgage payments had been made since - ) in - -. OO ( who also became delinquent on her association dues in - - ) vacated home in - -. BANK filed a second notice to foreclose in - -, but again it never completed its foreclosure on this zombie home, delaying the sale date 8 times into -. Our Homeowners Association ( HOA ) has records of notifying the bank at least ten times that this home had been vacated, and later that OO had won personal bankruptcy protection in -. - begged BANK many times to winterize home, but it refused, since squatters had moved into home in - -. Because of BANK 's failure to act, HOA foreclosed on this home in - - and paid to have squatters evicted later that year. HOA then fixed up the home that had become


decided to foreclose on HOA 's home in - -. BANK sent notice to only HOA 's lessees, but never to HOA, despite the fact that HOA had been clearly recorded as the home 's owner. Throughout - BANK ( through its third - ' attorney ) willfully and in utmost bad faith ignored multiple requests from HOA 's attorney to negotiate a settlement with HOA. Without advising HOA, BANK auctioned off this home online in Fall -. Successful bidder was a Flipping Company ( FC ). FC refused to pay HOA all that the BANK had cost HOA. Attorney for HOA tried again to negotiate with attorney for BANK ; but BANK refused to acknowledge any responsibility, claiming that the FC should be responsible. HOA 's attorney asked to see purchase agreement between BANK and FC, but BANK refused. In - of -, HOA reached modest settlement with FC, and later in the quarter released its association lien on the home. FC now owns the home, but HOA never reached any agreement with BANK. Since the BANK first refused to foreclose on this home in -, the total NET losses ( after deducting lease income and amounts recovered under settlement agreement with FC ) that have been incurred by the members of our tiny, -, townhouse community, solely because of the negligence of the BANK = $21000.00. These are only the special damages ; they include no general damages ( pain & suffering of volunteer HOA directors... who devoted more than - unpaid hours to this problem ), nor any punitive damages, for the egregious and willful negligence of the BANK since -.

Nationstar Mortgage customer in Minnesota
Mar 23, 2016

* Source: CFPB Complaint Database

Nationstar Mortgage response to complaint:
Closed with explanation

Consumer disputes how Nationstar Mortgage handled their complaint

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Contact Nationstar Mortgage

https://www.nationstarmtg.com/
888-480-2432
[email protected]
PO Box 619098
Dallas TX 75261
Nationstar Mortgage
Nationstar Mortgage

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