AmeriHome Mortgage Company, LLC Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

AmeriHome Mortgage Company, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Arizona

I recently purchased my first home using a FHA loan. My loan was sold to Amerihome Mortgage and I have been having issues getting them to accept my mortgage payment ever since. I have submitted multiple payments through their online system, their phone system, and - - Bill Pay only to have the payment be rejected by Amerihome each time. I have the correct account number and have the funds in my bank account. I have called them numerous times, had a threeway call with Amerihome and - -, and still have not had this issue resolved. Despite Amerihome being aware of the issue, they continue to harass me with automated calls demanding payments. They do not respond to my emails, and always promise to have a supervisor call me back, but I have not recieved any calls besides the harassing automated payments. I warned Amerihome that I would file a complaint with BCFP but clearly they are not worried about it because I am still unable to successfully submit a payment to them. I am at my whits end and just want to have my mortgage paid and my credit clean. Please help me! Thank you!

AmeriHome Mortgage Company, LLC customer in Arizona
Mar 22, 2016

* Source: CFPB Complaint Database

AmeriHome Mortgage Company, LLC response to complaint:
Closed with explanation

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