AmeriHome Mortgage Company, LLC consumers have reported over 31 official complaints. Out of the 31 consumer complaints against AmeriHome Mortgage Company, LLC, 16% were disputed by the consumer (i.e. the consumer was not happy with how AmeriHome Mortgage Company, LLC responded to their complaint) and 90% were processed in a timely manner. 6% of consumer complaints against AmeriHome Mortgage Company, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 16% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Loan servicing, payments, escrow account | 30 | 13% |
| Settlement process and costs | 1 | 100% |
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Stop CallsAmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account April 7, 2017 - I have complied with all requests for information to remove PMI from my account and have been told each time that it will take 15 days to process my request. I received one canned email from them which acknowledged my request but ignored all information already submitted. Other than that, nothing ever happens and phone calls to AmeriHome only promise a return phone call from someone who can help - which never happens. Getting through on the phone takes 20+ minutes just to be told that the proper department can not be reached except by email ( as I 've already been attempting ), and that a requ... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account April 7, 2017 - Since -/-/2016 I have been in a fight with AmeriHome Mortgage about them not paying my property taxes from my escrow account. I have received tax bills from - showing delinquent and current taxes owed. When I call AmeriHome they insist there are no taxes due. I have advised them that they had the wrong parcel # ( - ) on my account information and the correct parcel # ( - ) as shown in the documents I signed at closing and as shown on the tax bill. They have been saying for 5 months now they are checking with - Tax office to verify parcel #. At least that is the story I get every ... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account April 6, 2017 - I received a letter saying I had approx. $900.00 overage in our escrow account. When I called AmeriHome, they said we were in the red with our escrow. At the end of the year each year, we are approx. $1000.00 overage in our escrow but do n't get a refund. They asked if I wanted a refund or use that money to apply to next year 's escrow. I asked for a refund but now I 'm being told we are short the same exact we were supposedly over.... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account March 9, 2017 - The county I live in sent a tax bill for -/-/2016 that was about $1600.00 more than what I actually owed. I contacted them asking why my payment had gone up $300.00 a month and literally had to spend hours asking them to explain why before I came to the conclusion that my taxes must have been messed up. I contacted the tax assessor office the same day and they contacted me shortly after saying they sent a refund back. I emailed Amerihome telling them they were sent a refund and it has taken them a month to process that. I STILL do n't have an updated statement ans was told they would sen... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account March 7, 2017 - Amerihome Mortgage - - services my loan. They purchase my loan from the loan originator with an impound account for insurance and taxes in place. My homeowners insurance expired -/-/17 and rather than contacting the insurance company to obtain a bill, they sent me a letter indicating that they are going to force insurance on me unless I sent them proof of insurance. Additionally, they indicated that going forward, every year I must submit the bill to them and proof of insurance. When they purchased my loan, they did not reach out to the insurance company to correct the loss payee... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account February 7, 2017 - Ameri-Home Mortgage failed to pay my property taxes. After months of complaining the billed was paid. Now I 'm showing a tax lien on my credit report.... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account February 7, 2017 - On -/-/- I was informed by my mortgage company Amerihome Mortgage that my -/-/-, and -/-/- payments had not been received. I immediately checked my bank account and noticed that the funds for the - checks issued had not been drawn out of the account yet. I contacted my back and verified that the automatic bill pay system was not at fault, was given the - check numbers, dates mailed, and expected processing time for the funds to come out of the account. I have attached the supporting document that shows the dates that - processed the payments. I paid Amerihome Mortgage t... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account December 13, 2016 - in my - payment I included an extra - to go to principal but the mortage company did not credit me with payment. they used the payment for escrow account. I had written instructions the amount to go to principal but they did not credit me with the amount to go to principal... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account November 23, 2016 - My home mortgage loan was originally opened with Gotmortgage.com. in about -/-/- or -/-/- I received a letter from Amerihome Mortgage informing me that they have taken over my mortgage. I never received any notice from -. By the time I received notice from Amerihome I had already mailed my -/-/- mortgage payment to my previous mortgage servicer - who immediately cashed my payment. This issue damaged my credit. Amerihome promised that once payment was received they would immediately corrected my credit report based on the fact that this is completely not my fault. It took n... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account November 10, 2016 - Our mortgage company is refusing to take just one contractual payment and our loan is not in a foreclosure status. We have filed for assistance because we are going through a financial hardship, but they have denied that. We have advised them that all we can do right now is make monthly payments until we 're able to catch up but they are refusing to do so. They wo n't accept a payment from us unless we schedule two payments within the same month.... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account November 3, 2016 - Compliant # - The problems continue with Amerihome Mortgage company I they have again failed to process my - payment and now I ca n't make a - payment useless I pay for 2 months now. In an attempt to get away from them my mortgage broker informed me my credit report has been damaged by there failing to process my payment in this summer. This will prevent me from getting refinance. There employee who stated she tried to call me on - - lied and never called me at all. This is criminal to case me personal damage on my credit report and to put my home in danger of default by not pos... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account June 3, 2016 - I phoned my mortgage company, Amerihome, today. I was harassed and mistreated beyond my level of comprehension. The phone representative made threats and posited herself in a very aggressive manner as though she was bullying me. This was all because I wanted to make a mortgage payment as I was locked out of my account. The woman 's last name was - and her ID was -. I did not pick Amerihome ; they bought my mortgage from -.... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account May 24, 2016 - AmeriHome Mortgage failed to pay my homeowners insurance policy from my impound account funds. Upon contacting them, they stated - had no record of me ever having an insurance policy. I contacted -, and found in their notes that AmeriHome has never transferred the payee on the policy from the last Loan Servicer. - has advised AmeriHome on 3 separate phone calls what they needed to do in order to get the policy information, yet AmeriHome failed to follow through and allowed the policy to lapse. AmeriHome also failed to notify me, I found out when - raised my Auto Insurance due to th... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account May 10, 2016 - On -/-/2016 I called Amerihome Mortage and asked how to set up automatic payments thur my bank.They said it would be easy. ON -/-/2016 I got an overdue notice from they.I called and wrote and over phone check.On -/-/2016 they took out two payments from my checking account.I called on -/-/2016 and said I want my money back.They said they would send me back one payment.I got both back in checking .So on -/-/2016 I called them and wrote another check for a payment.For some reson that did n't get put in, so I wrote another - on -/-/2016 to them.On -/-/2... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account May 1, 2016 - We fell behind in our mortgage because my husband 's work slowed down. I called AmeriHome several times to discuss this with them. We came to an agreement, and we are Making payments. On - -, 2016, we received a certified letter from them! We have kept our agreement, and they are suppose to be working with us on this! Now, now they are threatening to us with letters! What are we suppose to do? ... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account April 27, 2016 - - AMERIHOME FAILED TO COMPLY WITH 12 CFR 1024.33 ( c ) ( 2 ) BY NOT PROPERLY TRANSFERRING THE MORTGAGE PAYMENT OR PROVIDING REQUIRED NOTICE WITH THE RETURN OF PAYMENT. II. AMERIHOME FAILED TO COMPLY WITH 12 CFR 1024.35 ( b ) ( 3 ) BY FAILING TO CREDIT A PAYMENT TO BORROWER 'S MORTGAGE LOAN ACCOUNT AS OF THE DATE OF RECEIPT IN VIOLATION OF CFR 1026.36 ( c ) ( 1 ). III. AMERIHOME FAILED TO COMPLY WITH 12 CFR 1024.35 ( d ) - ( e ) BY FAILING TO ACKNOWLEDGE RECEIPT OF A NOTICE OF ERROR AND FAILING TO RESPOND TO THE NOTICE OF ERROR. IV. AMERIHOME FAILED TO COMPLY WITH 12 CFR 1024.35 ( i ) ... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account March 24, 2016 - I sent a written communication to my lender ( attached ) more than a month ago concerning my Private Mortgage Insurance and I have not heard any kind of response from them. I would like to hear back concerning my request to remove PMI from my loan which is in great standing. ... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account March 22, 2016 - I recently purchased my first home using a FHA loan. My loan was sold to Amerihome Mortgage and I have been having issues getting them to accept my mortgage payment ever since. I have submitted multiple payments through their online system, their phone system, and - - Bill Pay only to have the payment be rejected by Amerihome each time. I have the correct account number and have the funds in my bank account. I have called them numerous times, had a threeway call with Amerihome and - -, and still have not had this issue resolved. Despite Amerihome being aware of the issue, they cont... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account March 1, 2016 - My mortgage company accidentally paid my homeowners/hazard insurance twice in one year from my escrow account. I noticed this in - 2016 when I got my year end review. The Insurance company sent a refund shortly after when they noticed the overpayment. I started the process of depositing this money back into my escrow and opening claims to adjust the escrow needs and monthly payments for 2016. Since this process began, they have opened - different claims to request the adjustment and I have spoken with them -8 times between - and - -. The response I get each time I call is tha... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account December 3, 2015 - I refinanced my house on the last day of - 2015. The loan with Amerihome Mortgage was paid in full, yet on - -, 2015 this company took $870.00 out of my checking account via an automatic withdrawal that was supposed to be closed. They now refuse to return my funds. They have even ignored a complaint -. ... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account October 21, 2015 - I completed a re-fi in -/-/-. The lender transferred the servicing to AmeriHome Mortgage. Three months after my re-fi, my home owner 's insurance policy was due. AmeriHome failed to make the payment although my hazard is escrowed. I contacted AmeriHome about the missed payment when I received notice from my hazard insurer that the policy was now past due. I was informed on a Monday by AmeriHome that the payment had not been submitted but would be overnighted. I contacted AmeriHome the next day to learn that the payment had NOT been overnighted as promised. I was told for a second time tha... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account September 21, 2015 - My loan has been transferred to Amerihome Mortgage and since the transfer I have had one nightmare after another. I was proactive in signing up for ebilling and auto debit. they missed the first auto debit and then said that they could not auto debit the - payment since I was late on the -. After calling to settle this and authorizing both payments Amerihome failed once again to debit the payments and I had to call again 1 week later to get the mortgage paid. I then received notice of forced placement of insurance but my premium is paid in full through - and they were given the Mortga... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account September 21, 2015 - My Home Loan was sold to AmeriHome Mortgage Company from -. Payments were to being - - to AmeriHome. In the meantime, I was making payments to - and partial payment was already sent out to - since I did not get the notification until -. I then called Amerihome to introduce myself and find out if they want me to cancel that partial payment to - or continue to let it go through - in which - would then forward it to Amerihome. On the phone, the rep from Amerihome told me that they do not accept partial payments unless I fill out a form, but that they would accept it as a -... |