Fifth Third Financial Corporation Mortgage Complaint

Fifth Third Financial Corporation Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

-/-/-, Fifth Third Bank purchased my mortgage from - -. -/-/-, Fifth Third Bank sent a letter informing me of a shortage in my escrow that I needed to pay immediately or increase my monthly mortgage payment. After many calls dealing with unnamed Fifth Third customer service mortgage reps, I came to learn that Fifth Third Bank had decided to pay, or claimed to have paid, PMI payments for periods prior to their purchase of my mortgage. I informed them that the payments had been made by - - in a timely fashion and that any mistaken payment made were not my responsibility. My contacts at Fifth Third Bank were supervisor - at - and his manager, -. Both failed to resolve their error and demonstrated poor listening/customer service skill. - of - - at - - has been excellent in her service in her diligence and followup in an attempt to show the payments I had made were apportioned correctly and distributed to the appropriate departments completing all requirements by providing documents to me and directly to Fifth Third Bank.